Shipping and Return Policies
- Order Processing
- Prepaid orders are normally processed in 24 hours, excluding weekends and holidays. Most products ship in 7-10 days, except those requiring custom imprinting, die-cut shapes, or special requests.
- All orders within the Continental United States are shipped via UPS Ground or FedEx Ground. Please telephone a customer service representative if you have special shipping instructions or if you would like to request an alternate shipping service. For international shipping details, call us at 1.800.821.1333.
- Shipping Charges are subject to change without notice due to rising fuel costs, which include surcharges for fuel, residential delivery, out of area delivery, C.O.D., return packages charges, and partial delivery charges.
- Overnight Delivery/Rush Orders
- Overnight delivery is available for rush orders - additional charges do apply.
Rush orders must be received before noon Central Standard Time (CST) for same day shipment. Please call a customer representative at 1.800.821.1333 to ensure your order can be expedited.
- International Shipments
- We accept all international orders prepaid in U.S. dollars. Please enclose an International or Bank Money Order when mailing payment; or, provide your credit card information for telephone and online orders. All shipping charges are to be paid by the customer. Please call us at 1.800.821.1333 for details.
- Advance Payment
- All first-time orders must be paid in advance with a credit card, or you may select to pay with check or money order and your order will be sent out on receipt of payment. C.O.D. orders are not accepted unless a customer has an established account with Lamcraft, and an addiitonal fee will apply.
- Return Policy
- If you are not completely satisfied with an item you order from Lamcraft, simply contact us within 30 days of receipt for replacement, credit, or price adjustment.
- Sorry, imprint orders are not returnable or refundable.
- Returned Merchandise: After 30 days, all merchandise returned is subject to a 20% restocking charge.